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WESTMOUNT and TORONTO STORES are fully open! In-store, online, and curbside sales & pick-up as well as same/next day local delivery and free shipping Canada-wide on orders over $200

Refund & Exchange Policy

Returns of New and Unused items

We want you to be totally satisfied with your purchase and we understand that you may purchase, or receive an item as a gift, and this item just isn’t right for you.

If that's the case, we are pleased to offer hassle-free exchange, store credit, or refund on unused, re-saleable products, in original packaging within 14 days of purchase.

Exemptions: Sale items, Holiday-themed items, perishable goods such as oils, extracts, herbs and spices are final sale and cannot be returned.  Returns with a gift receipt will be eligible for a store credit and/or exchange only.

To complete your return, we require a receipt or proof of purchase.

Mail-In Returns of New Items

Please contact us at to confirm your item is eligible for a return.  This notification must be within 14 days of purchase, be a regularly priced item, be non-seasonal, unused, in original packaging, and in resaleable condition.

To return your product,  please mail your product to: 303 Roncesvalles Ave. Toronto Ontario CA M6R 2M6 and include a copy of your proof of purchase. You will be responsible for paying all shipping costs associated with the return of your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Please pack your item carefully as we cannot guarantee that we will receive your package in good condition. Only products returned to us in original packaging, unused and in saleable condition are eligible for return.

Once your return is received and inspected, we will notify you that we have received your returned item and whether the item has been approved for return. If approved, your refund or exchange will be processed.

Returns of Used items

We will gladly take back any item that has a manufacturer’s defect unless the manufacturer has an explicit policy about their returns.  In these cases, we will assist where possible, guiding you through the process to follow directly with the manufacturer.  This includes items from Wusthof, KitchenAid, All-Clad, Le Creuset, and others.

If you need to replace a defective item, send us an email at with photos of the item and your proof of purchase.

If you are wondering about the status of your return, please contact us at